LeShuttle Freight Customer Satisfaction Survey Prize Draw Terms & Conditions
LeShuttle Freight Customer Satisfaction Survey Prize Draw Terms & Conditions
The below prize draw is operated by The Channel Tunnel Group Ltd with offices at UK Terminal, Ashford Road, Folkestone, Kent CT18 8XX and FRANCE MANCHE, registered in the Paris Trade and Companies Register under no. 333 286 714 and whose registered office is located at 37-39 rue de la Bienfaisance in Paris (75008), trading in partnership as Eurotunnel operating LeShuttle Freight services.
Terms and Conditions
Terms and Conditions of Entry
Acceptance of these terms and conditions is a condition of entry to the prize draw. By completing the survey, you are agreeing to be bound by these terms and conditions.
A. HOW TO ENTER
i. Each month, a new prize draw will run. To enter the monthly prize draw, participants must have travelled in that same month and completed the survey between 00:01 on the first day of that month and no later than 23:59 on the first day of the following month.
ii. For each monthly prize draw, all entries must be received by LeShuttle Freight no later than 23:59 on the first day of the month following travel.
iii. To enter the prize draw, you must participate in the LeShuttle Freight Customer Satisfaction Survey. All valid submissions will automatically be entered into the draw.
iv. There is a limit of one prize per person for each monthly prize draw. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
v. LeShuttle Freight does not accept responsibility for entries that are lost, mislaid, damaged or delayed in transit, regardless of cause.
vi. No purchase is necessary.
B. ELIGIBILITY
i. To enter the prize draw, you must participate in the LeShuttle Freight Customer Satisfaction Survey. All valid submissions will automatically be entered into the draw. The survey can be accessed online or via a QR code on-site at the LeShuttle terminals in UK and France.
Participation in the prize draw is limited to once per month.
In order to participate in the prize draw, the following conditions must be met cumulatively:
- be 18 years of age or older
- be a LeShuttle Freight customer
- have travelled with LeShuttle Freight in the same month of the prize draw. For example, for the March prize draw, participants must have travelled between 00:01 on 1st March and 23:59 on 31st March
- have completed the survey between 00:01 on the first day of the month and 23:59 on the first day of the following month
This prize draw is not open to staff or contractors working for LeShuttle or LeShuttle Freight, their families, agents or any third party directly associated with administration of the competition.
ii. By entering the prize draw, you confirm that you are eligible to do so and eligible to claim the prize. LeShuttle Freight may require you to provide proof of your identity and that you are eligible to enter the prize draw - you agree to cooperate with such enquiries.
iii. LeShuttle Freight will not accept prize draw entries that are automatically generated by computer, completed by third parties or in bulk, illegible, have been altered, reconstructed, forged or tampered with, photocopies and not originals or incomplete.
iv. By entering the prize draw you confirm that your entry form and any accompanying materials and submissions:
- do not contain any material which is defamatory of any person or which is obscene, offensive, hateful or inflammatory;
- do not promote sexually explicit material, violence or any illegal activity;
- do not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- do not infringe any rights of any other person;
- are not likely to deceive any person;
- are not made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
- are not threatening, abusive or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;
- are not likely to harass, upset, embarrass, alarm or annoy any other person;
- are not used to impersonate any person, or to misrepresent your identity or affiliation with any person;
- do not give the impression that they emanate from LeShuttle Freight, if this is not the case; or - do not advocate, promote or assist any unlawful act such as (by way of example only) copyright or trade mark infringement or computer misuse.
v. LeShuttle Freight reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the competition or if (in LeShuttle Freight's opinion) you are in breach of these terms and conditions. LeShuttle Freight reserves the right to contact the relevant authorities to report any inappropriate content you submit in connection with the competition or otherwise.
C. WINNER ANNOUNCEMENT
i. The winner will be selected at random from all valid submissions. The winner will be notified by email via the email address provided by them at the time of entering the prize draw, no later than 2 weeks after the closing date.
ii. The decision of LeShuttle Freight is final and no correspondence or discussion will be entered into.
D. THE PRIZE
i. The prize is 500 LeShuttle Freight Club loyalty points, awarded to the winner.
ii. The prize is non-transferable and no cash alternative will be offered. Prizes are subject to availability. In the event of unforeseen circumstances, the Promoter reserves the right (a) to substitute alternative prizes of equivalent or greater value and (b) in exceptional circumstances to amend or foreclose the promotion without notice. No correspondence will be entered into.
E. CLAIMING THE PRIZE
i. The prize (500 LeShuttle Freight Club loyalty points) will be credited to the winner’s account within the first 7 days of the following month.
ii. The prize may not be claimed by a third party on your behalf.
iii. LeShuttle Freight does not accept any responsibility if you are not able or are not eligible to take up the prize. No alternative prize will be available.
F. LIMITATION OF LIABILITY
Insofar as is permitted by law, LeShuttle Freight, its agents and distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of LeShuttle Freight, its agents and/or distributors or that of their employees. Your statutory rights are not affected.
G. OWNERSHIP
i. All prize draw entries and any accompanying material submitted to LeShuttle Freight will become the property of LeShuttle Freight on receipt and will not be returned.
H. DATA PROTECTION AND PUBLICITY
i. By entering the prize draw, you agree that any personal data supplied to LeShuttle Freight in connection with the prize draw (including your name and contact details) may be used by LeShuttle Freight, its partners and/or any third party suppliers (as applicable) in connection with the administration of the prize draw. Please review LeShuttle Freight’s Privacy Policy (available at www.eurotunnelfreight.com/uk/privacy/) for more information on how LeShuttle Freight may use your personal data.
ii. LeShuttle Freight may publish your name on the LeShuttle Freight website at www.leshuttlefreight.com. You further agree to participate in any reasonable publicity required by LeShuttle Freight.
iii. The winner may be asked for feedback about their LeShuttle Freight experience - such feedback may be used by LeShuttle Freight for marketing purposes.
I. GENERAL
i. If there is any reason to believe that there has been a breach of these terms and conditions LeShuttle Freight may, at its sole discretion, exclude you from participating in the prize draw, to withdraw the prize or to require you to return the prize if already received.
ii. LeShuttle Freight reserves the right to hold void, suspend, cancel, or amend the prize draw where it becomes necessary to do so.
iii. If a provision of these terms and conditions is or becomes invalid or unenforceable, that part shall not affect the validity of the other provisions in these terms and conditions and shall be severed from those provisions.
iv. These terms and conditions shall be governed by English law, and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
v. These Terms and Conditions are issued in both English and French. The English language version shall be treated as the authentic version.
J. CONTACT US
i. To contact LeShuttle Freight or to de-register and withdraw from the prize draw please contact freight@eurotunnel.com.