Drivers

Guidance - be ready

Make sure that drivers are aware of what to expect at every stage of their LeShuttle Freight journey.

Individuals
- A valid passport, and Advanced Passenger Information (API) will be required for all drivers travelling on LeShuttle Freight services between the UK and France. A passport and Electronic Travel Authorization (ETA) is required for drivers crossing from France to the UK, who are not British or Irish nationals. Drivers' passports will be scanned at the Pit Stop at the terminals as well as at the border.
- A maximum of 3 persons, including the driver, are allowed per vehicle. Failure to declare all passengers is a breach of conditions and you may be refused travel
- Only children aged 12 years and over are authorised to travel on our freight shuttles
- No livestock, animals or domestic pets are accepted for carriage on our freight shuttles

Goods

Before arrival

Make sure you have your customs documents ready, including your TAD (Transit Accompanying Document), EU Import declaration or EU Export Accompanying Document. If you have more than 12 bar codes to scan, create an Envelope Code. If you are carrying animal or plant origin products, DSCE/CHED sanitary documents are mandatory.

Border Requirements

Arriving at the terminal

Having a Eurotunnel Border Pass means information about your goods can be processed in a secure, digital and seamless way. Your vehicle is automatically identified on arrival, and border documents do not have to be shown. If you do not have a Border Pass, ensure that drivers have their GMR or ELO documents ready for scanning.

Border Pass

At the pit stop

Drivers with a Border Pass will have their customs information paired with their registration number. Otherwise, border documents (TAD, EAD, EU Import declaration, logistics envelope) will need to be scanned, either digitally or paper versions, and the driver will have to answer a series of questions relating to the goods.

Crossing

During the crossing, drivers will have their customs status displayed on-board the Club Cars or via the Driver Info App. Green means ‘continue your journey’; amber status means further customs checks are required on arrival in Folkestone or Calais.

Arrival

Vehicles with a green status will be able to continue their onward journey. On arrival in the UK, vehicles with amber status will be directed to the Inland Border Facility in Sevington. In Calais, amber vehicles proceed to Centre Douane SIVEP for inspections.

Driver Pack

Planning a journey with LeShuttle Freight? Make it even smoother by downloading our Driver Pack. This handy guide provides step-by-step information for drivers using our service, from check-in to arrival, ensuring a quick and stress-free crossing. Keep it on hand before you travel so you and your drivers have everything you need in one place.

Download the Driver Pack

Vehicles

Ensure you are aware of the size, weight and dimensions of vehicles accepted for travel on LeShuttle Freight, and our regulations on fuel types and power sources. If you are travelling in a commercial van, you will be using our VanPro service. Drivers must read the safety and security rules, including important information relating to dangerous goods and the carriage of firearms.

Vehicle restrictions

Your journey - timeline

A Channel crossing with LeShuttle Freight, step by step

For UK and EU Drivers for Folkestone & Calais

Drive to Check-in and use the touchscreen to register arrival
Drive to the Pit Stop where your documents and number plate are scanned
Head to Border Controls for checks
Next, drive to Vehicle Allocation where you’ll be informed of the next departure and which freight shuttle you will be boarding. Trains depart every 10 minutes at peak times.
Board easily by driving onto the wagon and wait for the minibus to the Club Car
Take your seat comfortably on the Club Car
Arrive in only 35 minutes and complete your onward journey

LeShuttle Freight Club

By joining the LeShuttle Freight Club (formerly Drivers’ Club), drivers get reward points every time they travel with us, which can be saved and spent on some fantastic products. It’s free to join our loyalty programme, and drivers can earn points for up to 12 crossings per month.

Simply remember to scan the barcode printed on your ticket within five days of your crossing. There’s bonus points available too for multiple crossings!

Join the club

Driver Info WebApp

Stay up to date with the very latest updates about your journey, useful messages about departure and arrival times, safety instructions and customs information. The Driver Info WebApp is where you’ll be able to find out about any service disruptions, and we’ll also be in touch with the latest LeShuttle Freight news. The WebApp is easy to install. Once you’ve entered your registration number, customised service information will be displayed for every step of your journey.

Install the Driver Info WebApp

Safety and security

The safety and security of drivers and passengers is our main priority at LeShuttle Freight. Our safety and security controls and customs checks provide the highest level of protection for customers. Make sure your drivers are aware of the safety rules before travelling, including dangerous goods regulations and the size and weight restrictions for vehicles boarding our shuttles.

Safety and security for drivers

Truck park

Our Truck Park in Calais offers a safe and secure place to park while waiting to board or before continuing on the road. The Truck Park is located next to the terminal building, with toilets, showers and free Wi-Fi. There are 146 parking spaces, and the first hour of parking is free.

Find out more

Duty Free

Drivers using LeShuttle Freight can buy Duty Free goods if they are travelling from Calais to Folkestone. The Calais terminal has a Duty Free facility, offering a selection of items including wines, spirits, electrical products, perfumes and gifts. Check the Duty Free allowances for drivers entering the UK.

Duty Free Allowance