LeShuttle Freight Club
- Save the LeShuttle Freight Driver Companion WebApp on your mobile screen
- Join the Le Shuttle Freight Club Loyalty Programme for free
- Within 5 days of your crossing, scan the bar code printed on your ticket¹
- Earn points for every per crossing up to 12 crossings per month – but scan all your tickets to ensure you secure your status or reach the next one!
How to earn extra and bonus reward points
As a member of the LeShuttle Freight Club, you’ll enjoy rewards and incentives. Not only will you earn points for every crossing you make, but we’ll give you extra and bonus points too!
- Between 3 and 5 crossings per month, earn 300 Extra points
- Between 6 and 8 crossings per month, earn 400 Extra points
- From 9 crossings and more, earn 500 Extra points
Bonus points earnt for certain events
- 200 welcome points when you register
- For your birthday, you will receive an email. By clicking on the link in the e-mail, you earn 50 points
- And thanks to your company, you get a monthly bonus of 200 points for FIRST status
Scan your tickets every time you travel and enjoy amazing benefits.
Our loyalty programme, LeShuttle Freight Club, now includes four statuses, based on your yearly crossings.
Your status is valid for 12 months and during this time you may also upgrade to the next status(es) to get even more benefits!
Here's a sneak peek at all the perks:
| Challenger From 1 crossing | Champion From 15 crossings/year | ACe From 55 crossings/year | Legend From 150 crossing/year | |
|---|---|---|---|---|
| Crossing | 50 points | 55 points | 60 points | 65 points |
| Welcome 200 points | ✓ | ✓ | ✓ | ✓ |
| Birthday 50 points | ✓ | ✓ | ✓ | ✓ |
| FIRST 200 bonus points | ✓ | ✓ | ✓ | ✓ |
| Referral | 200 points | 250 points | 300 points | 350 points |
| Foodtruck coupon / ticket* | €2.50 | €2.50 | €2.50 | €3 |
How to redeem your points
Once you start earning points, you can redeem them against a range of gifts in our Club’s Rewards Catalogue. From branded merchandise to make your cab comfy, to Blue Tooth Headsets and dashcams, our range of rewards offers something for everyone. To choose your reward, click on the product you’d like within the Club Rewards Catalogue and then collect it from the reception at the LeShuttle Freight Village parking.
Take a look at the Club Catalogue
FAQs
Find answers to the most frequently asked questions below.
What is the LeShuttle Freight Club?
The LeShuttle Freight Club is a free to join loyalty programme open to all truck drivers who regularly travel through the Channel Tunnel with LeShuttle Freight.
Is it free to join the LeShuttle Freight Club and how do I sign up?
Yes, it’s completely free to join the LeShuttle Freight Club. To sign up, simply download the app or go to driver.leshuttlefreight.com and click the ‘join’ box.
What incentives can I earn for being a member of the LeShuttle Freight Club?
Each time you travel through the Channel Tunnel you will earn points. Simply scan the bar code printed on your ticket using the app within 5 days of your crossing and your points will be credited to your account. Exchange your points to earn gifts and rewards from the LeShuttle Freight Club Catalogue.
How do I collect gifts from the LeShuttle Drivers Club loyalty programme?
Once you’ve selected your gift from the LeShuttle Freight Club catalogue, you can then collect it in person from the reception at the LeShuttle Freight Village parking. Full details can be found in the terms and conditions.
When can I see the reward points on my LeShuttle Freight Club account?
You can check your points online through your LeShuttle Freight Club account within 24 hours of scanning your ticket.
How can I change my registration number?
To change your registration number, log in to driver.leshuttlefreight.com, select your profile and you will be able to change your truck registration details.
I’m travelling with another freight driver. Can they earn points too?
The terms of the LeShuttle Freight Club’s loyalty programme are that the points given for the crossings are awarded per crossing for each truck or freight vehicle.
Why haven't my bonus points been credited?
Bonus points will be credited on the 7th day of the following month
Why has my Legend/Ace/Champion status changed?
Your status is valid for 12 months from the date it is awarded and is reviewed based on your crossings over the previous 12 months.
Why won’t my ticket scan?
To scan your ticket, please wait until you have passed through the allocation area. If you have any problems scanning it, you can enter the barcode number manually in the relevant field. It may also be the case that your ticket is more than 5 days old following your crossing.
My ticket says it has already been scanned – what should I do?
This may indicate that the ticket has already been processed. However, if this is not the case, please contact us via the app (please note that the form can be found on the CLUB site) and attach your ticket to your message.
Why is the app rejecting my ticket?
If you have any problems scanning the barcode, you can enter the barcode number manually in the relevant field. If this still doesn’t work, please contact us via the app (please specify that the form is on the CLUB site) and attach your ticket to your message.
Where can I collect my order?
As soon as you have received email confirmation of your order, you can collect from the LeShuttle Freight Village information desk 24/7, provided you bring your confirmation email and a valid form of ID. If you are unable to collect it yourself, another driver may collect the order on your behalf, provided they have a copy of your ID and the confirmation email. If you are transporting dangerous goods, please contact us via the app so that we can arrange for the order to be transferred to the Freight Information Desk (or Bureau d'information Fret). Postal deliveries are not possible.
I haven’t received the email confirming my order?
Please check your spam and/or junk folder. If you do not receive anything within 72 hours, please contact us via the app.
My gift is faulty – where can I exchange it?
If an item is faulty, you can exchange the item, subject to availability, at the LeShuttle Freight Village information desk within 3 months of the collection date.
How does the referral scheme work?
Simply open the app and share your referral link with the person you’ve referred. You’ll be awarded points once the person you’ve referred has completed their first journey and scanned their ticket. The number of points awarded will depend on your status.
How long do my points remain valid for?
Share your referral link directly from the app and start earning rewards. Once your referral has travelled and scanned their first ticket, you will receive points automatically. The higher your status, the more points you'll earn.
How do I upgrade my status?
Your status is based on the number of crossings you make each year. Valid for 12 months, it can be upgraded at any time, allowing you to enjoy even more benefits.
I’ve won a prize but I haven’t received an email.
Please check your spam and/or junk mail folders. You will also need to wait until the competition has ended before you receive your confirmation email. Depending on the prize, you can collect it from the LeShuttle Freight Village information desk or receive it by email if it is a voucher.
Where can I find the results of the competition?
Please contact us via the app (please note that the form can be found on the CLUB site)
How do I change or delete my details?
You can manage your account entirely independently via the app, under the ‘Plus’ tab and the ‘Account settings’ section, where you can update your details such as your email address, password, vehicle registration numbers, etc. You can also close your account. Please note that account deletion is permanent.
How do I place an order on the Driver's Club?
Choose the product you are interested in from our catalog and add it to your cart. Don't forget to check the sizes on the products concerned and as soon as your choice is made, validate the cart! Once the order has been validated, it will be visible in your My Orders area and a confirmation email will also be sent to you.
To view the general conditions of LeShuttle Freight programme, click here.
¹ Important - It can only be scanned after being allocated to a departure. The time at which the ticket was read is given in UTC.